Telecom expense management, including interpreting telephone and cable bills, is infamously difficult. Even telecom veterans have trouble, often seeing services thought to have gone extinct with the dinosaurs appearing on bills. How much do these billing discrepancies actually end up costing the customer? You’ll need to perform a telecom audit to truly get accurate numbers.
The question becomes, how do these billing discrepancies and management of telecom expenses inflate stock price and perceived value? Most never think that the frustration they encounter trying to cancel Comcast service or with any other provider has a greater macroscopic effect on the economy. It sucks when you’re just moving and have to deal with this but we see this on a much larger scale with companies that have many services at multiple locations.
The truth is, if your carrier doesn’t cancel your account it will remain an account receivable or an asset on their balance sheet. This makes the company look more powerful, profitable, and a better investment. Meanwhile you’re pulling your hair out to fix some billing issue created by a rogue sales agent that put your order in as new instead of a change. If you’ve run out of hair or would like to keep the hair you have remaining, allow our team to take on the headache by contacting us here to perform a telecom audit and telecom expense management.
Spectrum is providing a date for the merger of their systems which is August of 2017. This should make telecom expense management a little easier. Although I’m not confident they’ll make that date, they’re making more progress than other carriers in a similar situation, growing through acquisition. What makes them most effective is that they’re call center reps are trained differently and approach as a human first rather than a cog in the wheel. Where most companies will deny a problem exists Spectrum’s reps acknowledge the issue immediately and jump right into looking for a solution.
Communicating with telecommunications companies can be like speaking a foreign language that is constantly in flux. In fact, the folks within these companies typically speak different languages and have very defined roles with limited visibility into what other departments are doing or saying. To learn more about telecom expense management click here.