If you’re looking to move towards UCaaS you’re going to want to build a UCaaS budget that looks at things holistically. That isn’t always easy since the comparison isn’t apples to apples. The cost of a UC seat is usually somewhere around $40 per month but for larger businesses that’s not a static number. Smaller companies can get a UC system for the price of their dial tone which is a great deal but in larger applications that would add up pretty quickly.
For us, customers that are too focused on price are not a good fit. This isn’t because we want to charge some exorbitant amount but rather we want to ensure the right solution is in place from a functionality perspective that fits your UCaaS budget. Whether replacing a PBX or moving from another UCaaS provider, you won’t be comparing apples to apples. They all have nuances to their offering from support, to equipment, how faxing is handled, concurrent call paths, etc. To avoid mistakes we take a holistic approach to finding the right fit and implementing it properly for our clients. For more information on the most frequent mistakes we see in the IT decision making process, check out this blog post.
Total Cost of Ownership (defined here) is a holistic budgeting perspective that incorporates minute details that may be overlooked. There are more parts to a UCaaS budget than an apples to apples phone system replacement. For example, factoring in maintenance & power costs for an old PBX, equipment replacement requirements, conferencing & collaboration tools, etc. should be considered. Too many times we’ve seen folks say, “Here’s my phone bill. How much will the new system cost?” Our answer is typically, “Sorry Mr. Customer but it doesn’t work like that. We’ll need a bunch of other invoices around your voice ecosystem and to understand how it’s used on a day to day within your business environment.” We’ve seen companies totally retire LifeSize and TelePresence systems to save a load of cash. We’ve even taken mileage cost into account. These small details add up quickly.
New Functionality can improve performance and alter the way you do business, streamling processes and driving profits. Glip from RingCentral is a powerful tool for collaboration on projects. Contact us for a demo. There have been several major improvements that frequently makes clients question purchases like Microsoft Project and Slack. The ability to check voicemail on the go or implement a DR strategy for during a force majeure is absolutely priceless. It’s like insurance without having to submit a claim. Integration with platforms like Salesforce and other apps is simply something your old PBX can’t do. Furthermore, not every UCaaS provider’s platform integrates as seamlessly as others. Salesforce integration is key to many sales and support organizations that strive to provide a personal touch to clients calling in. The softphone opens up right in the Salesforce app. It’s really slick. Check out more here!
Look, at the end of the day we understand that you have to keep a budget in mind. Our advice is simply not to be hyper-focused on a dollar amount without taking all the factors into consideration. One of my biggest pet peeves is around faxing and it not being taken into account when building a UCaaS budget. Time and time again we here that folk need their fax machines until we pull a usage report and notice how many faxes are lunch menus. Hey that cost of toner and paper adds up. Typically, once an end-user experiences the capabilities and ease of faxing, texting, instant messaging, or conferencing can be done from the same phone number they’re amazed that they, or any company, is still doing things the old school way… That’s when the real focus on price begins.
Hey, we can’t be all things to all people and every client is not the ideal fit but if you like the vibe that we’re putting out, contact us here and let’s have a discussion on how to improve your communications ecosystem.